Your customers get answers, day or night. I set the whole thing up for you.
A quiet AI assistant that handles order status, returns and product questions on your store — so you're not glued to your inbox every evening.
No contract, no code for you to write. I do the setup myself, on a short call.
Click a question below the chat, or type your own. This is the real assistant, answering as it would for a real customer.
Three steps, and you're not doing the technical part
A short call
We talk for about 15 minutes. I ask about your store, the questions customers actually send you, and how you'd want them answered.
I set it up on your store
I configure the assistant with your real shipping, returns and product details, and test it myself before anything goes live.
It goes live — and you get a monthly report
The widget appears on your site. Each month I send you a short report: what customers asked, what it handled, what didn't quite work.
The questions that fill up your inbox every evening
Order status
"Where's my order?" is the single most common message a small store gets. The assistant checks it against your real order data and answers straight away.
Returns & delivery questions
Your actual returns window, delivery times and costs — answered consistently, without you having to type the same reply for the hundredth time.
Product questions
Sizing, materials, what's in stock, what might suit a particular gift — pulled from your real product listings, not guessed.
Handing tricky cases to you
Refunds, complaints, anything it isn't sure about — it says so honestly and hands the conversation to you, with the context already gathered.
A few examples of what it answers overnight
Illustrative examples written to show the kind of thing it handles — not real customer conversations or usage figures.
"Do you have this in a bigger size?"
The Sofa throw is our largest — 130×170cm, £68.
"Where's my order?"
Looks like it's out for delivery today via Royal Mail.
"Can I return a candle I've already opened?"
Only if it arrived faulty or damaged — happy to help if that's the case.
"Do you ship to Ireland?"
Yes — Royal Mail International Tracked, 5-7 working days, £6.95.
Plain language, because this matters
- Read-only accessIt can look up orders and products on your store. It can't change prices, issue refunds, or edit anything.
- Customers only see their own orderAn order is only shown once the order number and the email used to place it both match — the same way you'd check someone's identity yourself.
- GDPR-friendlyConversations are stored to keep the chat working and to let me improve it, not sold or handed to anyone else.
- Nothing is sold or sharedYour store's data and your customers' conversations stay between your store and this service. Full detail is in the privacy policy.
Founding client pilot
I'm working with a handful of stores first, at a founding rate that's locked in for as long as you stay.
£199/month
Standard price will be £399/month.
- Free setup
- First 7 days free
- No contract — cancel anytime
- Your founding price stays locked for as long as you're a client
Hi, I'm Lev
I'm Lev Manzhai, based in the UK. I run an online home-decor shop myself, so I know the evening routine of answering "where's my order?" for the tenth time. I build websites and apps, and I've worked on training and evaluating AI models — so I built Tillbird for my own shop first, then realised other shop owners have exactly the same problem.
I set everything up personally, and I'm just an email away if anything needs changing.
— Lev
The questions people actually ask me
Will it say something wrong?
It's built to only answer from your real shipping, returns and product information — never to guess or invent policy details like delivery times or refund amounts. When it isn't sure, it says so and offers to bring you in, rather than making something up.
What if it doesn't know the answer?
It tells the customer honestly and offers to pass them to you, with what they've already said. You're never relying on it to bluff its way through something it doesn't have an answer for.
Does it work on my theme?
Yes — it's a small chat widget added to your store with one script tag, similar to a review app or a live chat tool. It works alongside your existing theme rather than replacing anything.
Which platforms does it work with?
Right now it connects to Shopify stores. If you're on another platform (WooCommerce, Wix, Squarespace), get in touch — I'm adding more.
Can I turn it off?
Any time — it's one script tag, so removing it takes a minute. There's no lock-in and nothing else changes on your store.
How long does setup take?
After our call, usually a few days — I do the setup and testing myself before it goes live, and I'll show you exactly what it's been told before it talks to a real customer.
What does it cost?
£199/month as a founding client, with free setup and the first 7 days free. The standard price will be £399/month once the founding pilot ends, but your founding rate stays locked in for as long as you're a client — see pricing above.
Get a free demo on your store
Send me your store's URL and I'll build a working demo on your real products, free, and email it to you.
Have a look, then let's talk
Try the demo above, then get a free demo built on your own products, or book 15 minutes and I'll tell you honestly whether this is a good fit for your store.
Get a free demo on your store